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My experience with Best Buy Waterproofing was good from start to finish. Communication was clear and timely, and I was well-prepared ahead of the workday thanks to their proactive guidance. The team - Darwin, Hammie, Manuel, Paulo, and Rob - worked efficiently, maintained a clean workspace, and provided the solution I needed without unnecessary extras. Appreciated their professionalism and quality of work.

Update: the company called me immediately to address the issues I had expressed in my review, which they did in a forthright manner, which I was impressed with, as I can appreciate a company which holds itself to high standards. I had Best Buy complete two drainage systems around the inside walls of my house in my basement and in my lower level before I moved into the home. I was only present at the very beginning of the work day and returned the next day. The Good They were the most competitively priced company among the many quotes I received and had been in the business for a long time. They have a great warranty. They were very communicative and willing to answer my questions before, during, and after the job. They were fast - completing the inside work in one day. They were brutally honest about the mess the home would be in after all work was completed - after ripping out floors and tile and walls and drywall, there were electrical wires hanging everywhere and just a general mess - as they said it would be. I just didn't expect it to be that messy and wish I would have contacted a basement remodeling company to be prepared to address it, so I didn't have to move back into the house with little kids and live wires hanging everywhere. It took me weeks to find a company that could put drywall back-up, put flooring over the drain areas, and reinstall all the electric wiring. The Bad First, I was very concerned about all the dust from the jackhammering and demo getting into my HVAC system, so I was very careful about covering up the two return vents that were located around the work areas. However, I wrongly assumed the company would do three things further: turn off the HVAC while working, cover the return on the HVAC system itself (which was in the work area), and cover/protect my brand new hot water heater and HVAC unit, as they were digging a trench around that and were fully exposed to the brunt of the work. Shame on me for thinking that. I was furious when I returned the next day and opened the HVAC unit to realize what had happened, and had to pull out the furnace filter in pieces and chunks of concrete from around the furnace blower unit, along with dust/debris from the entire area. Second, I wrongfully trusted the foreman to choose the two areas where the sump pits would be placed along the basement walls and where they would exfil outside the house. I should have known he didn't know best when he first said it would be placed along the back/uphill side of the house and spill out onto my concrete patio; I politely pointed out that I thought it wasn't a good idea to exfil water uphill of the house and that likely doing it downhill would be best. As it turns out, one of the sump pits was placed in the middle of the wall (far from ideal for placing furniture after the fact) - likely chosen out of laziness b/c it was close to an outlet, exfiling into my front yard which is now wet all the time. I would have gladly provided an extension cord! There were other minor things, like leaving dried concrete on my tile floors, which I can scrape by hand and concrete on my outside door, which is plastic, so can be cleaned. And the fact my credit card was charged for the remainder of the price the evening the workers left, even though the outside work hadn't been completed yet and wasn't done until several days later. In sum, I would recommend Best Buy for a basement waterproofing project, but every customer should personally question how the company will protect your utilities (i.e., make sure they will shut off your HVAC, cover all return vents in the work area, and cover/protect all things in the work areas like hot water heaters, floors, HVAC, doors, etc) - and don't let them start working until you see that done, b/c once they start jackhammering, it's too late. And don't trust their first judgment on where the sump pit(s) should be located; question that and research it in advance so you know what is best for you and your house, b/c at their speed of work, that will not be considered.

After noticing severe water damage to our wall in the basement , we contacted Rob at Best Buy Waterproofing who came out explained the root cause and gave us the game plan to fix our problem . The crew was on time NEAT and EFFICIENT thank you guys !!!

Rob from Best Buy Waterproofing came highly recommended by our friend Ashley, who recently had her French Drain installed, and I’m glad I took her advice. Our job was a redo of a lackluster non-code complaint system installed by a 'pickup truck guy' who didn’t do a great job and left us with ongoing issues. Don’t make the same mistake I did.. do yourself a favor and call Rob first. He’ll give you a fair quote and get the job done the right way. Rob was fantastic to work with: professional, responsive, and extremely knowledgeable. His crew Darwin, Hammie, Chilo, and Paulo did an outstanding job! They worked efficiently, cleanly, and the final result was more than we expected. Words can’t fully express how impressed I am. Well done, fellas!

I had been battling a damp, musty basement that flooded when it rained for too long and finally picked up the phone. Thankfully, I called these guys. Rob arrived (on time!) at my house and walked me through what he saw as the root cause and my possible options. He had pictures and videos of previous jobs and I could tell he knew his stuff. I also didn't feel pressured, which made things more comfortable. In the end, we agreed to one of the options and got it done the same week. When the team arrived they got right to work after walking through it one more time with Rob and I. The foreman, Hami, went above and beyond by sealing a leaky window, and informed me the Radon pump was not working. We spent a while trying to figure it out, which was nice because it was the end of the day and I'm sure they all wanted to get home. Best of all, they left behind no mess. Let me thank the whole the team for doing high quality work - thanks Hami, Darwin, Mario, Jose and Gustavo! And thanks Rob... I'll see you around town!

We were so happy with Best Buy Waterproofing. Rob was a total pro in helping us understand the root cause of our problem, what needed to be done and, importantly, what did not need to be done. The installation crew was equally top notch. They were very professional in every part of the work and they took time to explain what they were doing. Special thanks to Darwin, Hammie, Miguel, Paulo,Chilo for a great job.

Had the best experience with Dan, patient, knowledgeable and professional, will recommend this company to anybody in my circle and beyond my heart felt Thanks to Dan for all his knowledge and taking the time out to explain and provide great information to my wife and I. THANK YOU!!

Ed came and gave us a honest evaluation of my issue. He explained everything very well. You can tell a lot about a company by the employees they have and this one is top notch. I would not hesitate to recommend this company to any anyone needing foundation repair.

A huge crew showed up to waterproof our basement. Everyone worked very hard and completed the project in one day which was a big accomplishment. My basement was big but they still managed eveything on time. Plus, everyone was nice and courteous and communications was great. Very happy with the lifelong warranty as well. We tested the system already and it works great.

Ed was very thorough and helpful during his inspection. I was very happy with his support and explanation of things.

They did a fantastic job! Professional from start to end. They even did a great job cleaning up afterwards! Thank you so much Erickson,Darwin,Hammie,Paulo, Cam and of course Rob!

Darwin, Hammie, Paulo and Raul and Rob handled the installation of a French drain in my basement. They did an impeccable job, today we had our first rain since and not a drop of water got into our basement. They worked with incredible speed and efficiency, and Rob went above and beyond in helping me with issues that weren't even involved with the original issue. Genuine 5 star work.

It was great working with this company. Hammie, Gabe, Eric and Jeff fixed up my foundation problem, relocated the sump pump to the proper place and left the workspace clean. Very professional and fast.

Best Buy was excellent and came highly recommended from several friends, including a real estate agent who held them in high regard and trusted their judgement and solutions.A proper explanation was provided for our basement's long-standing water issues by Rob and a straightforward and well-priced solution was arrived at.Work was scheduled promptly and quickly. Our project was handled by two foremen and a very thorough and expert crew that included Erickson, Hammie, Darwin, Chilo, and Juan.Work was completed in a single day and within several days the affected area of our foundation began to dry out. I am very grateful for their expertise, quick and proper work, and for providing a solution to our troubling basement/foundation water issues. I and several of my friends in the Ellicott City/Columbia, MD area would highly recommend this company to others.

Excellent crew, explained all necessary information about the job, came back to site for a follow up check up. Excellent work, excellent customer service.

Great experience with Best Buy! Rob took great care of us and Darwin, Hammie, Chilo, Mo, and Carlos were a great crew and were very helpful and attentive and went out of their way to do whatever they could. Finished quickly and the team is definitely a well oiled machine. Highly recommend!

I highly recommend Best Buy Waterproofing. Ed came to my home in order to provide me with an inspection. He was attentive, helpful, and patient. He took the time to problem solve and clearly explained my options. In addition, he connected me to a plumber who could help me with my basement leak. Thank you so much Ed!

Jay and the crew that did the work were phenomenal. They did the work very quick and went above and beyond to help.

The job was handled exceptionally well by Rob and the crew. Their grasp of the need was evident, and they successfully saw it through to completion. Special thanks are due to the various team members who contributed, specifically Erickson, Marcus, Julio, and Juan, for their outstanding collaboration and professional execution.

The work was of the highest quality and service was superb. The crew consisted of Darwin, Juan, Chilo, Erickson, Hammie and Rob and they were great.