At Best Buy Waterproofing, we are committed to making the entire waterproofing process an enjoyable and rewarding experience for each of our customers – from the initial consultation to the completed installation. We are a value-driven company dedicated to building strong, long term relationships with our customers. Taking care of our customers is our number one priority. We provide “superior service” before, during and after the waterproofing project is complete. We are “committed to excellence.”
We add value to our customers and our project work for them through innovation, foresight, integrity and aggressive performance. We are relentless in our pursuit of excellence.
Best Buy Customer Satisfaction Programs
The Best Buy Waterproofing Customer Satisfaction Program is based on the following key tenants:
- Attention to Detail
Finding and installing a solid, affordable, long lasting solution to your water issues is our primary focus. At Best Buy Waterproofing, strength is our foundation.
Long-term, Quality Waterproofing Solutions
To ensure quality and a long-term solution to your water problems, we recommend and install the highest quality products. Our waterproofing system is the best in the industry, encompassing the latest technological advancements. We are so confident in our ability to be the best that we offer customers a one-of-a-kind $500 per project referral program.
Responsive, Cost Conscious Approach
We treat our employees fairly and encourage their direct involvement in our quality control process. Each member of the Best Buy Waterproofing team is a MIH (Make It Happen) graduate. Our responsive, cost conscious approach to your project is what sets us apart from other companies in our industry.
Every employee preforms at a “WIT” (Whatever It Takes) level and will get the job done right the first time. The Best Buy Waterproofing Team will recommend and install only the best, most affordable solution to correct the water problems at your property.
“After the major storm from December, my basement was a complete disaster. The foundation was exposed and the wall was crumbling into the HVAC Unit. After the terrible experience with the previous contractor, I am very thankful I contacted you. You went out of your way to inspect the property the next day as promised, and were able to get the job scheduled the very next week. Your prompt and professional way of doing things took a lot of stress off of our family.”
- Thomas & Margaret B
"My husband and I are very satisfied with the work that we received. We called late afternoon on Saturday and Andrew showed up 40 minutes later and made us feel confident that we would be water free after work was done. He was very knowledgeable. To our surprise, he was able to get a crew out the very next morning (Sunday). The crew was excellent. They finished the job in one day and cleaned up all their mess. Thank you! You were all great!"
- Gail and Sam Y
“My experience has been uniformly positive. Particularly in light of the very rigid time constraints under which I was proceeding, their efforts to accommodate were remarkable. Their intense labor in extreme heat conditions spoke volumes about the cohesion and good work relationship that evidently are the norm in this company. I would recommend them without hesitation for anyone considering having a basement waterproofed.”
“I would like to send a special recommendation for Mr. Andrew Altman with his willingness to meet my needs as well as strive to keep m business away from the competitors, by explaining all the benefits of your company. I appreciate you efficiency in attending to my problem; everyoe was a pleaasure to work with. I would not hesitate to refer you company to friends and family. I must say I am another satisfied customer.”
- Nicole B
“I was surprised and pleased by the professional way you handled my complaints, concerns and suggestions. Your company is very fortunate to have such a capable, effective and skilled manager working for them.”
- Suzanne M. S
“On the day of the project the crew showed up on time, was very courteous and did an excellent job! They covered all of the items in my basement with plastic to ensure that the dust from the work did not get anywhere. They answered any questions or concerns that I had. Overall, I am very happy with the work that was completed and I will recommend them to anyone I know who is experiencing water issues in their basement.”
- Brett B