SEE WHAT OUR CUSTOMERS ARE SAYING!

Ed and his crew fixed an issue in my basement. They did a great job and they did it quickly. I really appreciated Ed’s professionality and honesty during the inspection. Highly recommended!

Ed was very good with communication and helpful with explaining detail by detail.

I needed a 2nd water pump installed in my basement to stop water rising under the floor. The work was successfully completed in one day. After 2 days of rain I am happy to say the new sump pump works very well...problem solved. 🥳

Excellent service!! Jay went above & beyond on all fronts

Great company!!! Did a fantastic job

An inquiry into crawlspace encapsulation due to a pest problem led to minor foundation and grading issues. Best Buy and Rob were great, helping me determine what I needed to fix my foundation and grading issues and charging me a fair price. Excellent service, highly recommended.

Our basement flooded in January 2023. We had several waterproofing companies to come out and all of them gave us a sales pitch with super high price tags. Feeling overwhelmed and defeated we reach out to our loan officer Bryan and he recommended Best Buy. Jay came out within a few days and provided a reasonable estimate with no sales pitch. Just honesty and a feeling of relief. The Owner allowed us to do in house financing and in just a few days a team came out and installed the sump pump. You would never have known they had dug into the concrete because there was not a speck of dust or debris when they left. They protected the non work areas and took the time to explain their work. The pump is super quiet and we are able to enjoy our basement again. A few words come to mind when describing this experience... outstanding, superior and exceptional. Clark Kent has nothing on this Team. Would definitely recommend 👌.

Rob and his team (Hammis, Darwin, Erickson, Paulo, Raul, Tony, and Miguel) at Best Buy really helped us out. We moved into a house that, unbeknownst to us, had serious issues with not only basement flooding, but the actual water table. The previous owners had installed gutter systems, runoff drains, and an inadequate French drain system in attempts to stop basement flooding. Rob was able to assess right away that the basement leaks were from the water table being so high, it was submerging the basement at all times, and that water management would be necessary to avoid/stop foundational damage. Rob’s team installed a heavy duty sump pump all the way down to the water table, a drainage system around the perimeter and interior of the basement walls, performed mold remediation, and installed a full vapor barrier, plus a drain grate outside the basement. They got everything done in a day! And when we had an issue with our very old spigot getting stripped and leaking after they’d used it for mixing concrete, they listened and took care of the plumbing repairs without hassle. Hands down recommend Best Buy to anyone who has a leaking basement. They will take care of it the right way and might even save your home!

Best Buy was the last of three companies I interviewed. I am very glad I ultimately decided to go with them. Rob talked about the science behind my waterproofing problem without sounding like a sales pitch. He also didn’t push any hard selling tactics (ex: 3-day time limit to make a decision for a discounted price) that one of the other companies did. He grew up in the Gaithersburg area and knew the clay soil conditions around my house. In fact, Fields road was named after his dad. He was also the only one of the three companies who had a team that could burrow underneath parts of the concrete floor covered by objects like cabinets or bath tubs so they wouldn’t need to be removed to complete the job. Everyone else told me they would need to be removed and then either reinstalled or replaced if damaged. This saved time and money on the project. Rob was also the only one of the three company reps who identified the need install a drainage system at the bottom of an outside stairwell that connected to the internal drainage system and sump pump to be installed. His team consisted of Darwin, Hammie, Erickson, William, and Chilo and was very well organized and pleasant to work with. They work for the company and with Rob all the time. They aren’t third party subcontractors. Rob’s price quote was in the middle of the three I received and he provided the most value by being able to tunnel underneath the concrete floor in inaccessible areas and prioritizing the stairwell drainage system to the sump pump over unnecessary expenses like a battery back up or basement ventilation duct one of the other companies suggested. He also was the only one who offered a lifetime guarantee on the work that covers the current owner of the house and the next owner of the house for the duration of their ownership. Rob also offered to stop by in a few days after the work was done to check on the new concrete drying progress and assess if it would be okay to move my washer and dryer back to their original positions or if I would need to wait a few more days for the concrete to dry. Rob informed me that replacing the floor tiles that would need to be removed to complete the project would be difficult but recommended a nonprofit home repair store that might have older tiles similar to the ones I have in my basement. I felt like I received a lot of value for the money and would recommend Rob and his team to others when considering a waterproofing project.

Great company and great experience. Fixed my basement from leaking in one day. The crew working the job were fast and courteous. I will certainly be using their services in the future.

We loved the work that everyone did. House is dry. One thing to be mindful of is the constant mentioning of the 5 star in the beginning of the of the consultation. I'm sure most customers like that a company gets so many 5 star reviews, however, it gets mentioned in almost every sentence that it makes it seem that the review is more important than the business and if the salesperson isn't going to get the 5 star review from the customer, then they don't want our business. Tone it down a bit. The work is definitely 5 star work and will definitely recommend you to anyone that needs waterproofing!!!!

ED is very professional and helped us to resolve the issue.

They did great work installing a sump pump in my older home, but what makes this company special is the people. Rob made the process super easy with thorough explanations, transparency and follow up. The crew (Hammie, Juan, Chilo, Paulo and Armand) were polite, quick and left everything spotless. They even surprised me by patching up some broken cement they noticed outside my exterior door. Truly above and beyond. I highly recommend Best Buy Waterproofing. The best experience I've had with a company in the 15 years I've owned my home.

Had such a great experience with this company! They are straightforward and get the work done quickly. I feel so much more at ease now that my basement is waterproofed. Thanks again!

Waterproof Inspection / Certification Service Great communication!

Prompt and professional service.

We used Best Buy for our sump pump drainage system and then again for the basement remodel after a flash flood. Richard was very knowledgeable and communicative about the whole process and was flexible with our needs and timetables. Mario and his crew were very efficient, flexible, and detailed in their work. I highly recommend this company and these individuals for waterproofing and remodeling!

The workers; Darwin, Hammie, Raul, Paulo, and Jose did a wonderful job in my basement. Rob was very nice and explained everything so I would understand what was happening. I will, definitely, recommend Best Buy Waterproofing to my neighbors and friends!!

Within 10 days of Rob Fields visiting my house in the Twinbrook area of Rockville MD, his crew of 10(!) fixed the water problem of nearly 30 years in an unfinished basement in one day. The crew led by Darwin, included Hammie, Raul, Paulo, Guillarmo, Juan, Chilo, Eric, Jose, and Rob. They created a French drain for the interior perimeter, finishing in 8 hours leaving the site and the basement clean. On my first view of the end product, the basement had such a wonderful feel. It's no longer dank and dirty. Thank you guys! A truly awesome job. (Not the same location in the before and after photos, but the first does show the water problem quite well!)

We recently found some leaks in our basement and needed to have waterproofing done. After contacting many different businesses, we decided to go with Best Buy. We worked with Dan and Rob on finding the right drainage system for our needs and they were always available to answer our questions and make sure our needs were being met. On the day the system was installed, the work crew (Hammie, Raul, Paulo, Chilo, and Renaldo) arrived on time, and were professional, courteous, thorough, and careful to minimize the size of the working area where the floor and wall needed to be removed to install the drainage system. Overall we are very happy with the result and warranty that shows Best Buy believes in their work and stands by it.